Terms And Conditions

Detailed description of goods and/or services

Imla Guest Farm is a business in the Accommodation and Agriculture industry that various accommodation options and events

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 1 day and delivery confirmed by way booking number and postal services, if applicable.

Return and Refunds policy

The provision of goods and services by Imla Guest Farm is subject to availability. In cases of unavailability, Imla Guest Farm will refund the client in full within 30 days. Cancellation of orders by the client will attract a 50% administration fee.

Customer Privacy policy

Imla Guest Farm shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

Payment options accepted

Payment may be made via Visa and MasterCard.

Card acquiring and security

Card transactions will be acquired for Imla Guest Farm via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy

Customer details separate from card details

Customer details will be stored by Imla Guest Far, separately from card details which are entered by the client on PayGate’s secure site.
For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).


Imla Guest Farm takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Imla Guest Farm chooses as its domicilium citandi et executandi for all purposes
under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature Farm Waterfall Clocolan, Free State, 9735 South Africa


Imla Guest Farm may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by IMLA Guest Farm (PTY) LTD based in South Africa trading as IMLA Guest Farm and with registration number 2017 / 219523 / 07 and Margaretha Groenewald (Director).

Imla Guest Farm contact details

Company Physical Address: Farm Waterfall, Clocolan, Free State, 9735, South Africa
Email: book@imla.farm Telephone: +27 51 011 7819, +27 66 229 4802, +27 82 770 1748